Sales / Marketing
Manager, Community Advocate Fully Remote
Responsibilities
- Define the Community Advocates’ response strategy and collaborate to align it across teams
- Act as the liaison to represent the community views when coordinating company-wide communication as a response to particular events or news stories
- Support the Community Advocates to conduct their day to day engagement with the community in a way that is efficient and genuine
- Build upon and iterate on the team’s processes and workflows
- Report and iterate on performance indicators and results for community response
- Produce and execute the Community Advocates team’s quarterly OKRs
Requirements
- 5+ years experience in developer public relations
- 3+ years experience in managing people
- A history in engaging with Open Source communities, including users and contributors
- Analytical and data driven in the approach to serving and engaging with the community
- Bonus: experience with Zendesk, Zapier, or other tools to effectively track and respond to GitLab mentions online
Performance Indicators
- Median first response time across social response channels
- Number of online GitLab mentions processed
Hiring Process
Candidates for this position can expect the hiring process to follow the order below. Please keep in mind that candidates can be declined from the position at any stage of the process. To learn more about someone who may be conducting the interview, find her/his job title on our team page.
- Qualified candidates will be invited to schedule a 30 minute screening call with one of our Global Recruiters.
- A 45 minute interview with one of our Senior Community Advocates
- A 45 minute interview with one of the Program Managers in the Community Relations team
- A 45 minute interview with our Director of Community Relations
- A 45 minute interview with our Chief Marketing Officer
- Successful candidates will subsequently be made an offer via email
Additional details about our process can be found on our hiring page.